Project updates, copies of past surveys, invoice queries and technical help — start here.
Pick the route that matches how quickly you need an answer — email, phone, WhatsApp or the contact form. Every enquiry gets a response within one business day.
Email or call the office with your project reference and we will give you the current field and processing status the same day. On larger projects you will already have a named project contact — going to them directly is usually fastest.
If fieldwork has been paused, we will tell you why. The usual causes are weather, sea state, access being denied at the gate, or a pending third-party approval.
For sites within Lagos and the South-West, a crew can typically mobilise within a few working days of an accepted quote and a confirmed access arrangement. Offshore and Niger Delta work takes longer because of vessel availability, permits and security clearance.
The confirmed date always goes in the accepted proposal — nothing on this page overrides that.
No, but someone must be able to grant the crew access on the agreed day, and we need a contact reachable by phone during the visit. Where the site is occupied, gated or inside a secured facility, arrange the clearance in advance — a crew turned away at the gate counts as a standby day.
Yes. We retain project records for at least seven years. Email us with the site location, the approximate date, and the name the job was booked under, and we will locate the file.
We can only release records to the client of record or someone they authorise in writing. If you bought a property and want the survey commissioned by the previous owner, we will need their written authorisation or a court order.
We cannot simply change the name on an issued plan — a survey plan records who commissioned it and when. What we can do is carry out a fresh survey, or a verification against the existing record, and issue a current plan in your name.
For older surveys, be aware that pillars get disturbed and ground conditions change. If the plan is more than a few years old and you are relying on it for a transaction or a build, a re-verification is usually the right call.
Tell us as soon as you notice it, with the file and the specific point or area in question. We will check it against the field data and the control used.
Where the error is ours, we correct the deliverable or re-survey at our own cost. Where the discrepancy comes from a different datum, a different projection, or a comparison against a third-party plan, we will explain what the difference is and where it comes from.
Standard deliverables include:
If your team works in a format not listed, ask before the project starts and we will confirm whether we can deliver it.
Unless you specify otherwise, we deliver on the datum and projection appropriate to the location and the intended use, and the choice is stated clearly in the report. Tell us upfront if your data has to tie into an existing site grid, a client-specified datum, or a set of established control points — retrofitting a transformation after delivery is avoidable work.
For hydrographic work, we also confirm the vertical reference used for reducing soundings.
Raw instrument records, calculation files and working notes are not part of the standard deliverable. If your project needs them — for independent verification, for example, or for ongoing monitoring — say so before the engagement is signed and we will include them in the scope.
We respond to every quote request within one business day. Straightforward jobs are usually priced the same day; anything needing a site inspection takes a little longer, and we will tell you when to expect the figure.
A quote is valid for 30 days from issue. You can start one from the quote request page.
A quote is priced against the scope and site conditions described to us. The price changes only when something material differs — a larger area, denser vegetation, a higher accuracy specification, extra deliverables, restricted access, or added standby and remobilisation.
Any variation is agreed with you in writing before we carry out the extra work. You should never see a changed figure appear for the first time on an invoice.
Email us with the invoice number and the specific line you are querying. We will come back with the backing detail — field days, equipment, statutory and lodgement charges, and any agreed variations.
Quoted fees exclude VAT, withholding tax and third-party statutory charges unless the proposal says otherwise. Full terms are on the Terms & Conditions page.
We would rather hear about a problem early than read about it later. Here is how a complaint is handled.